FREE shipping on orders over $99! Restrictions apply. See details

Ordering, Shipping, Return & Refund Policy Information

Customer Service Hours

Monday thru Thursday 7:00 a.m-5:00 p.m.  Friday 7:00a.m.-4:00 p.m. (CST) Call us at 847-662-2626

Shipping Information

We offer FREE shipping on orders over $99* Exceptions do apply—FREE Shipping does NOT apply to  items over 50lbs or packages larger than 36x12x12, etc.                                                                                             

Water heaters always ship FREE within the contiguous United States!                                                

Shipping to Alaska, Hawaii, and U.S. Territories are on a per order basis. FREE shipping is NOT available outside of the 48 contiguous U.S. states. Please call (847) 662-2626 for quotes and information. If there is a question on whether or not and item qualifies for FREE Shipping, add the item to your cart to receive a shipping quote.                                                                                                                                                                                                   

All items in excess of $500.00 value will ship via “SIGNATURE REQUIRED

Orders are typically shipped in 1-2 business days. Items that are drop-shipped by the manufacturer or on back-order, will be shipped as soon as the item is made available. Freight deliveries may take longer since we take extra care while packaging all items to ensure proper delivery. We do offer expedited shipping options. Please call (847) 662-2626 to get shipping estimates for expedited deliveries.

Any credit card order, in which the billing address and shipping address are different, will be put through our Address Verification Process and thoroughly checked for fraud. In these instances, same day shipping may be delayed.

FREE Shipping offer excludes enhanced shipping options, such as "Next-Day Air" or "Second-Day Air", etc. Any products that ship by Freight truck or Oversized UPS/FedEx do not qualify for FREE Shipping

Cancellations

We understand, things change. You may cancel your order for any reason and receive a full refund prior to your order being shipped. Typically, most orders are shipped the same day they are received. Our customer service department can inform you of the status of your order and advise you if the order can be cancelled for a full refund.

Returns

We realize a change in ordering may occur. Our goal is to make the return process as easy as possible.

                •Returned items, if authorized, are subject to a restocking fee of 20% of the purchase price.

                •For a return to be processed, you must email our return department at cindy@lakecountypipe.com to

                   receive a restocking RMA number. This RMA number must accompany the returned item. Any item

                   returned without a RMA number WILL BE REFUSED.           

                •All items must be returned in original packing with all interior packing in place.

                •Items must be unused and uninstalled and received back in resalable condition.

                •Items must be received within 15 days of physical receipt.

                •Customer pays the cost of return. We highly recommend insuring any package over $100. We will not responsible for   

                     items that are damaged upon return.

                •Damaged or defective items must be reported within 3 days of delivery. NO EXCEPTIONS!  Please document damage

                   with pictures and explanation and immediately email to cindy@lakecountypipe.com

                •We do not ship replacement products until the RMA has been completed. If you need a replacement

                   product before the RMA is completed, you may place a new order independent of the returns process.

Returns are inspected at our warehouse upon receipt. Credit will be given to items we determine have not been installed or used in any way (except in case of defect). We will issue a refund for qualifying returned merchandise ASAP upon receipt of item.

LCP Holdings and its subsidiaries, reserve the right to change offers and make necessary site changes without notice.  Delays due to Acts of God, weather or other unusual circumstances are not refundable.

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