FREE shipping on orders over $199! Restrictions apply. See details


Ordering, Shipping, Return & Refund Policy Information

Customer Service Hours

Monday thru Thursday 7:00 a.m-5:00 p.m., Friday 7:00a.m.-4:00p.m. (CST) Call us at 847-662-2626

Shipping Information

We offer FREE shipping, within the contiguous United States for orders over $199*.  Exceptions do apply—FREE Shipping does NOT apply to items over 50lbs or packages larger than 36x12x12, etc.  Please call our office at 847-662-2626 for a quick Ground Shipping or Freight Quote.

Water heaters always ship FREE within the contiguous United States!                                                

Shipping to Alaska, Hawaii, and other U.S. Territories is on a per-order basis. FREE shipping is NOT available outside of the 48 contiguous U.S. states. Please call (847) 662-2626 for quotes and information. If there is a question on whether or not an item qualifies for FREE Shipping, please give us a call and we can answer your questions. We are here to help!                                                                                                                                                                                                 

All items over $500.00 in value will ship via “SIGNATURE REQUIRED”.  

Orders are typically shipped in 1-2 business days. Items that are drop-shipped by the manufacturer or on back-order, will be shipped as soon as the item is made available. Freight deliveries may take longer since we take extra care while packaging all items to ensure proper delivery. We do offer expedited shipping options. Please call (847) 662-2626 to get shipping estimates for expedited deliveries.

Any credit card order, in which the billing address and shipping address are different, will be put through our Address Verification Process and thoroughly checked for fraud. In these instances, same day shipping may be delayed.

FREE Shipping offer excludes enhanced shipping options, such as "Next-Day Air" or "Second-Day Air", etc. Any products that ship by Freight truck or Oversized UPS/FedEx do not qualify for FREE Shipping


We understand things change. You may cancel your order for any reason and receive a full refund before your order is shipped. Typically, most orders are shipped the same day they are received. Our customer service department can inform you of the status of your order and advise you if the order can be canceled for a full refund.


We realize a change in ordering may occur. Our goal is to make the return process as easy as possible.

                •Returned items, if authorized, are subject to a restocking fee of 20% of the purchase price.

                •For a return to be processed, you must email our return department at [email protected] to

                   receive a restocking RMA number. This RMA number must accompany the returned item. Any item

                   returned without an RMA number WILL BE REFUSED.           

                •All items must be returned in original packing with all interior packing in place.

                •Items must be unused and uninstalled and received back in resalable condition.

                •Items must be received within 15 days of physical receipt.

                •Customer pays the cost of return. We highly recommend insuring any package over $100. We will not be responsible for   

                     items that are damaged upon return.

                •Damaged or defective items must be reported within 3 days of delivery. NO EXCEPTIONS!  Please document the damage

                   with pictures and an explanation and immediately email it to [email protected]

                •We do not ship replacement products until the RMA has been completed. If you need a replacement

                   product before the RMA is completed, you may place a new order independent of the returns process.

Returns are inspected at our warehouse upon receipt. Credit will be given to items we determine have not been installed or used in any way (except in case of defect). We will issue a refund for qualifying returned merchandise ASAP upon receipt of item.

LCP Holdings and its subsidiaries, reserve the right to change offers and make necessary site changes without notice.  Delays due to Acts of God, weather or other unusual circumstances are not refundable.

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